Exam 718: Microsoft Dynamics 365 for Customer Service

Issued by Microsoft

Passing this exam validates a candidate’s understanding of Microsoft Dynamics 365 for Customer Service. Candidates demonstrate the knowledge to implement, use, maintain, and support Microsoft Dynamics 365 and have a background in business processes and Microsoft Office.

Additional Details

Skills

Business Software Solutions
Customer Relationship Management
Dynamics 365
Microsoft Dynamics 365 Enterprise
Microsoft Office

Earning Criteria

VALIDATE SKILLS IN THE FOLLOWING AREAS:
- Manage Cases, the Knowledge Base, and the Interactive Service Hub
- Manage Queues, Entitlements, and Service Level Agreements (SLAs)
- Implement Service Management Analysis and Voice of the Customer Surveys
- Manage the Unified Service Desk (USD)
- Manage Dynamics Field Service and the Interactive Services Hub