iSell Foundation

Issued by Pearson

The earner of this credential has successfully completed the Dialogue Based Selling module. They can engage customers effectively, differentiating themselves and their solutions from competitors. The earner can identify and prioritise customer needs by asking thought provoking questions. They can also anticipate and overcome objections helping to close the deal. The earner can now provide more innovative customer solutions, improved relationships, win rate and revenue.

Type Validation
Level Foundational
Time Days

Skills

Active Listening
Asking Effective Questions
Closing Deals
Collaboration
Customer Insights
Customer Relationship Building
Innovation
Market Data
Overcoming Objections
Sales
Solution Selling
Understanding Customer Needs

Earning Criteria

Participate and complete the Dialogue-based Selling module of the iSell training programme.
Provide and demonstrate a successful customer interaction example via the Return on Investment (ROI) survey.
Engage with line manager reflecting on the customer example and plan for future development activities.