Leading the Way in Public Sector
Leading the Way in Public Sector is a 6-week course designed to help Microsoft sales people enhance their positions as trusted advisors to their public sector customers. During the course, participants will have the opportunity to see the world through the eyes of their customers, understanding the challenges they face and how they create value.Additional Details
Earned a passing score on a peer-reviewed final assignment that required analyzing a key customer's challenges, identifying key stakeholders, recommending a solution, and creating a compelling value narrative.
Determine the long-term and short-term macroeconomic factors most likely to affect their customers.
Recognize the often competing demands of the stakeholder community in the public sector and map a customer's stakeholder using a modified five forces model.
Explore the complex financial, budgetary and procurement processes of public sector organizations and the implications of these processes for selling to them.
Brainstorm and recommend a business model innovation for a customer that is designed to improve their service delivery model.