ITIL® 4 Practitioner: Continual Improvement

Issued by PeopleCert

The ITIL Practitioner: Continual Improvement certification shows that that the individual understands the key concepts, principles, challenges and value of the Continual Improvement Practice. The individual can demonstrate at both strategic and operational levels how to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, practices, or any element involved in the management of products and services.

Skills

Adaptability
Business Analysis
Business and Technology Knowledge
Business Change Management
Collaboration And Teamwork
Communication
Continual Improvement
Creation and Implementation of Target Operating Models
Creativity and Resourcefulness
Customer Relationship Management
Driving Company Culture and Change
Education and Training Provision
Financial Management
Incident Management
Innovation
Measurement And Reporting
Monitoring And Event Management
Organisation Change Management
Persuasion and Negotiation
Planning And Organisation
Problem Management
Problem Solving
Product and Service Ownership
Project Management
Risk Assessment and Management
Service Architecture and Design Knowledge
Service Delivery and Management
Stakeholder Management
Strategic Thinking And Planning
Systems Thinking
Workforce and Talent Management

Earning Criteria

The individual has passed the ITIL® 4 Practitioner: Continual Improvement