This badge was issued to Sara Capadona on 16 May 2017.
Hospitality Service Champion (v.01)
Issued by
Madison College
Series of courses that prepare participants to be customer service champions, leaders, and managers. Skills include; how to deliver exceptional service, deal with difficult situations & people, resolve conflict & recovery, critical thinking & more. Appropriate for anyone dealing with customers, clients, patients, or students. Industries may include hospitality, health care, insurance, education, finance, and any organization that deals with the public and provides services and products.
Additional DetailsSkills
Earning Criteria
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Understanding Yourself & Others and Effective Communication
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Defining & Understanding Customer Service
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Strategies of Effective Service (dealing with people & situations)
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Conflict Resolution & Customer Recovery
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E-mail, Text, & Phone Etiquette
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Working with Others Across Generations/Diversity
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Personal Productivity