This badge was issued to Quentin Frost on 10 Jul 2015.
A+ Customer Service
Issued by
Anne Arundel Community College
The A+ Customer Service Badge is issued to students who successfully demonstrate proper communication and professionalism throughout the course NTW-541, CompTIA Certification Prep, at Anne Arundel Community College.
Skills
Earning Criteria
Standards
Demonstrate proper use of language, positive attitude, cultural sensitivity, dealing appropriately with confidential information and being on time.
Demonstrate ability to clarify customer statements, provide service documentation and follow up on customer issues.
Demonstrate ability to listen to and acknowledge customer issues, deal appropriately with difficult customers, meet deadlines and communicate status updates with customer.