SEED TLS Multi Vendor Services Software Professional

Issued by IBM

The badge is issued for the achievement of sufficient capability and experience with the corresponding product. The badge earner is able to take full ownership of a case from the specified product portfolio and self-sufficiently lead client communication, manage and tailor action plans without the need of supervision.

Type Validation
Level Intermediate
Time Years
Cost Free

Additional Details

Skills

Case Management
Customer Service
Debug & Analysis
Multi Vendor Services Software
Multi Vendor Software
Multivendor Support
Multi Vendor Support
MVS
MVS Software
Technical Acumen

Earning Criteria

Must be an employee of IBM.
Complete the SEED MVS Software (Professional) Education.
Obtain feedback from your Buddy/Coach/Mentor/Team-lead and Functional Line Manager (FLM).
Provide evidence of completed SEED Multi-dimensional Assessment for the SEED MVS Software Professional level.
The badge earner must prove their experience in the team by working on client-opened cases in the last 6-12 months.
Obtain People Skills - Communication, Presentation, Collaboration, and Problem Solving badge
Provide case samples that manifest day to day activities and tag the skills used in each case scenario. (Up to 3 entries, Case Numbers and Dates when work performed)
Apply for this badge

Standards

SEED Program

The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.