This badge was issued to Maggie Kneller on 07 Jul 2023.
- Level Foundational
- Cost Paid
OpenSM Foundation
Issued by
APMG International
Badge holders can recall, recognize and demonstrate understanding of the ITSM Key Concepts and Terminology, Guiding Principles, Sustainability in IT and Guidelines, including terms used, process steps and roles involved, IT trends and their impacts on ITSM, Value Creation in IT Service Management.
- Level Foundational
- Cost Paid
Earning Criteria
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Badge holders have attended the OpenSM Foundation training course.
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Badge holders are required to pass a multiple choice exam with a score of 28 marks or more out of 50. The exam is 1 hour duration and is closed book (no reference materials are permitted).
Standards
The ITSM Terminology and Processes guidelines are aligned to the ISO/IEC 20000 standard.
The Sustainability terminology, approach and taxonomy is aligned to the ISO/IEC 26000 standard
Evidence
2001193889
09905776-01-3J7B