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MaaS360 Help Desk Role

Issued by IBM

Help Desk personnel who successfully complete the requirements for the badge will have proven proficiency in providing Level 1 support to the mobile device users in an enterprise. Level 1 support can include resetting passwords, helping with enrollment issues, lost devices, configuration problems, and access issues.

Type Validation
Level Intermediate
Time Days
Cost Free

Additional Details

Skills

Earning Criteria

This badge is available is for IBM clients, IBM employees or IBM Business Partner Employees.
Complete the associated courses and pass the quiz in IBM Learning.