This badge was issued to Arunas Kulys on 06 Sep 2018.
Expired on 05 Sep 2021
Genesys Certified Professional (GCP) - Info Mart 8 Consultant
Issued by
Genesys
The GCP8 – System Consultant, Genesys Info Mart (GCP8 – CGIM) certification is primarily for consultants, system administrators and approved subcontractors worldwide that assist Genesys partners and customers in planning, installation and configuration of Genesys GIM solutions. This certification validates the candidate's comprehensive understanding of the Genesys Info Mart solution components related to reporting and analytics.
Additional DetailsSkills
- Access Groups
- Agent Groups
- Agent Logins
- Agent Skills
- Application Objects
- CC Analyzer
- CCPulse+
- Composer
- Configuration Layer
- Configuration Server
- Contact Center Objects
- Database Access Points (DAPs)
- Data Source Architecture
- DNS
- Framework Layered Architecture
- Genesys Deployment Agent (GDA)
- Genesys Platform
- Genesys Routing And Reporting
- GIM_ETL Configuration
- High Availability
- ICON Deployment
- ICON Functions And Components
- ICON Installation
- ICON_Voice Application
- Info Mart Data Sources
- Info Mart Installation
- Interaction Flows
- Interactive Insights
- IRD-Based Routing
- Licensing
- Local Control Agent (LCA)
- Log Levels
- Management Layer
- Monitoring And Alarms
- Multimedia
- ORS
- Outbound
- Permissions And Role-based Access Control
- Persons
- Place Groups
- Places
- Planning And Maintenance
- Pulse
- Read-only And Emergency Modes
- Real Time And Historical Views
- Reporting & Performance Management
- SCS
- Services Layer
- State Chart XML (SCXML)
- Stat Server
- Switch
- TCP/IP Ports
- Tenant Only Views
- Threshold
- URS
- User Interaction Layer
- Using Genesys Administrator And GAX
- Voice
- Widgets
- Workspace
- Workspace Desktop Edition