This badge was issued to Gui Zhong on 08 Dec 2021.
SEED Technical Support Professional - Spectrum Scale
Issued by
IBM
The badge is issued as achievement of sufficient capability and experience with the corresponding product. The badge earner is able to take full ownership of a case from the specified product portfolio and self-sufficiently lead client communication, manage and tailor action plans without the need of supervision.
- Type Validation
- Level Intermediate
- Time Years
- Cost Free
Earning Criteria
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Must be an employee of IBM
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Complete the Professional Education Roadmap
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Multi-Dimensional Assessment Skills Validated: a. - Peer to Peer communication & Technical assessment with experts in the field; b. - Work on a real case while being supervised and evaluated by a market SME or use a submitted case trough SEED approved monitoring forms; c. - Demonstrate proficient understanding of the standard Spectrum Scale repair procedures. Lab simulation and case studies; d. - Pass role play scenario: "Handle Critical Cases"
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Obtain feedback and approval from your functional manager
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Tech Support specialist must prove that he/she constantly develop technical and professional skills as evidenced by a minimum of 60 hours of training and personal development completed in the last 2.5 years
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.