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Glen Brumbaugh

Annapolis, Maryland

IBM Watson Customer Experience Analytics 2017 - Foundations
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IBM Watson Customer Experience Analytics 2017 - Foundations

The badge earner has foundational knowledge in IBM Watson Customer Experience Analytics. They can describe what Watson Customer Experience Analytics is and its features and capabilities.  The individual can navigate the user interface, build journeys, view standard reports, and build custom reports.  The badge earner can search for and replay visitor sessions, and use struggle analytics to identify customers having issues with the site.

Issued By

IBM

Issued To

Glen Brumbaugh

Issued On

19 Mar 2018

Skills

What it takes to earn this badge

  • Must be an IBM client, IBM Business Partner employee or IBM employee.
  • Complete course: Watson Customer Experience Analytics Overview.
  • Complete course: Introduction to Digital Analysis Capability in Watson Customer Experience Analytics.
  • Complete course: Introduction to Behavior Analysis Capability in Watson Customer Experience Analytics.
  • Complete course: Introduction to Universal Behavior Exchange (UBX).
  • Successful completion of the badge course assessment quizzes with a passing grade of 80% or higher.
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