This badge was issued to Dinesh Sekar on 05 Nov 2018.
Expired on 03 Jul 2022
APMG Accredited Trainer - Service Automation Framework (SAF)
Issued by
APMG International
Badge holders have acquired the skills to teach SAF and have adopted the definitive framework for the design and delivery of automated services. They can outline the steps for completing a Service Automation Blueprint to visualize services and can explain the concept of Serendipity Management. Additionally, badge holders can show how Service Automation enables autonomous users to procure, manage and adjust services through self-service technology.
Additional DetailsSkills
- Advanced Service Designer
- Application Developer
- Business Analyist
- Business Consulting
- Business Strategy
- Customer Confidence
- Customer Journey
- Customer Service
- Digital Service
- Effective Teaching
- Efficiency
- Facilitation
- Frameworks
- IT Operations Management
- Management Processes
- Process Consulting
- Workshops
Earning Criteria
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Badge holders have passed the relevant multiple choice exam at an elevated score.
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Badge holders have been assessed through interview for their product knowledge by an experienced APMG Assessor.
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Badge holders been assessed for their ability to teach through observation by an experienced APMG Assessor.
Standards
APMG Accredited Trainers have been assessed to the international best practice standard ISO 17024. In addition to having passed rigorous product knowledge interviews and training skills assessments, APMG Accredited trainers are continually monitored to provide exemplary course delivery to customers.