HMC Systems Support Professional

Issued by IBM

To earn this badge one would demonstrate their basic tool knowledge - case management tools, test case tools, debug tools. Familiar with routing portal information and be able to identify information related to their team/componet (examples- under Install- NIM, sysback, backup and restore etc). Be able to use knowledge assets when solving client situations. Demonstrate their ability to handle cases effectively and collaborate with others with deep component skills.

Time Months
Cost Free

Additional Details

Skills

Earning Criteria

Must be an employee of IBM
Tool Knowledge: Salesforce, ARM, Archive Explorer, ECUREP, BD, Webex, Case search tools (PSDB, Watson)
Scope of Work: Identifies within team components (routing portal)
Working with the Lab: Has requested and used lab resources
Knowledge Reuse: Demonstrated use of existing technotes (5-10 examples)
Case Handling: A. Responsiveness (case reviews): Initial meets criteria; B. Documentation (case reviews): Good problem description and CAA; C. Data Collection (case reviews/feedback): Initial data collection and verification; D. Awareness (team participation/cross team cases/feedback): Aware of ones personal case load
Collaboration: Reach out for help using Salesforce cases (5 cases)

Evidence

IBM Skill/Component - HMC

IBM