ITIL® Intermediate CPD

Issued by PeopleCert

ITIL® Intermediate CPD demonstrates this individual has maintained and improved their skills and abilities in relation to their ITIL® Intermediate qualification. They have committed to remain current and relevant within the service management industry, and strengthen their knowledge of the structure and core principles of ITIL® practices for service management. The skills gained reflect an application of knowledge in a professional capacity and learning suited to their development needs.

Additional Details

Skills

Availability Management
Business Case Development
Business Risk Management
Capacity Management
Configuration Management
Conflict Management
Continuity Management
Customer Service
Incident Management
Information Security Management
IS Governance
IT Change Management
Problem Management
Relationship Management
Release And Deployment
Service Level Management
User Support

Earning Criteria

Complete 5 points out of the required 20 in the practical application of ITIL® Intermediate knowledge and skills within your professional capacity, either through professional practice or coaching and mentoring.
Complete 15 points out of the required 20 through chosen activities suiteds to the individuals professional development needs. These activities may fall within training and qualifications, community participation and self-study.