This badge was issued to Michael Imhoff Nielsen on 24 Nov 2015.
Expired on 03 Nov 2017
ITIL® Expert CPD
Issued by
PeopleCert
ITIL® Expert CPD demonstrates this individual has maintained and improved their skills and abilities in relation to their ITIL® Expert qualification. They have committed to remain current and relevant within the service management industry, and strengthen their knowledge of strategizing, using and measuring ITIL® practices in an integrated functioning model. The skills gained reflect an application of knowledge in a professional capacity and learning suited to their development needs.
Additional DetailsSkills
- Architecture Design
- Availability Management
- Business And Environmental Awareness
- Business Change Management
- Business Risk Management
- Capacity Management
- Communication And Knowledge Sharing
- Component Integration
- Configuration Management
- Continuity Management
- Customer Service
- Financial Management
- Incident Management
- Information Analysis
- Information Security Management
- Information Security Strategy Development
- Innovating
- IS Governance
- IS Strategy And Business Alignment
- IT Change Management
- Planning And Organization
- Problem Management
- Process Improvement
- Quality Orientation
- Relationship Management
- Release And Deployment
- Requirements Needs / Identification
- Resource Management
- Service Delivery
- Service Level Management
- Service Management Policy And Procedure Design
- Staff Awareness And Development
- Stakeholder Management And Realisation
- Technology And Trend Monitoring
- User Support