Has demonstrated the knowledge and skills needed to be a successful Customer engagement specialist. Engages effectively through clear and concise communication and listening abilities. Applies appropriate empathetic behavior such as patience, curiosity and willingness to help. Effectively engages in problem solving to research an issue and determine an appropriate resolution. Understands and adheres to process flow to ensure client Service Level Agreements are met.

• Type Validation
• Level Foundational
• Cost Paid