Communication Care Satisfaction Expert

Issued by IBM

The badge holder has mastered the skills necessary to successfully communicate, interact with our clients, and deliver a positive support experience. The Badge holder is a Softskills and Client Management Subject Matter Expert (SME) with demonstrated leadership, verbal and written communication skills, effective listening, team work, tooling, and support processes. This also includes mentoring others in these key capabilities.

Type Validation
Level Advanced
Time Hours
Cost Free

Additional Details

Skills

Account Management
Call Handling
Client Care
Coaching
Communication Skills
Executive Communications
Leadership
Mentoring
Problem Management
Project Management
Soft Skills
Stakeholder Management
Support Collaboration
Support Process

Earning Criteria

Completed client success profiles demonstrating soft skills used in day to day support activities.
Active in the client and success community providing coaching and mentoring to other members of the organization validated by management.
Provide evidence of Client Advocacy efforts based on client feedback.
Passed a subject matter expert review.
Visit the Additional Details link on this page to apply for this badge.