This badge was issued to Anca-Ioana Martin on 24 Jul 2018.
Kepner Tregoe Practitioner
Issued by
Microsoft Customer Service and Support
A Kepner Tregoe (KT) Practitioner understands the various KT processes including situation appraisal, problem analysis, decision analysis and potential problem analysis. Earners have the knowledge to apply these processes.
Skills
- Critical Thinking
- Customer Service
- Customer Support
- Decision Analysis
- Decision Making
- Kepner Tregoe
- Leadership
- Opportunistic
- Problem Analysis
- Problem Solving
- Situation Appraisal
Earning Criteria
-
Must be a Microsoft employee
-
Complete Kepner Tregoe 3 1/2 day workshop