Understands methodologies and best practices for building rapport and engaging in productive communication. Has demonstrated knowledge of communication skills that are clear and concise, understands when/how to say "No" and effectively collaborates with colleagues. Exhibits knowledge of personality and behavioral characteristics critical to customer success. Has shown an ability to self-evaluate personality strengths and weaknesses and apply strategies necessary to improve upon these attributes.

• Type Validation
• Level Foundational
• Time Days
• Cost Paid