LEADS/DNSO Education for Remote Technical Support - SEED Explorer

Issued by IBM

The Badge Earner demonstrates ability to identify a Sales Lead for Lab Services engagement and is able to record the Lead for follow-up by sales. Badge earner demonstrates ability to apply effective communication skills during the Sales Leads process to ensure a positive client experience.

Type Validation
Level Foundational
Time Years
Cost Free

Additional Details

Skills

Earning Criteria

Must be an employee of IBM
Complete the SEED Remote Technical Support - LEADS 4 TSS Consultancy - Explorer roadmap and pass the course assessment
Obtain feedback from your functional manager
Provided certificate of completed SEED Multi-Dimensional Assessment for the Explorer Tier
The System Services Representative must prove their experience by working with clients in the last 3-6 months.
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Standards

SEED Program

The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.