This badge was issued to RUSSELL SCHER on 20 Jan 2024.
Technical Support Specialist
Issued by
IBM
This badge provides a validation process for IBM Software Technical Support Professionals and Engineers at the Foundation level. The definition of Foundation level is Professional gaining self-sufficiency. Professional performs day to day tasks delivered to clients/stakeholders without a reviewer assigned. Brings in help as needed and helps onboard others. Starting to mentor Entry level apprentice. Creates and reuses assets. Gives constructive criticism.
- Type Validation
- Level Foundational
- Time Weeks
- Cost Free
Earning Criteria
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Must be an employee of IBM
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Prerequisite badges:
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Provide evidence of 40 hours of education and training in the last year. Within the 40 hours of required education, there must be at least 1 hour of industry education and 20 hours of technical product or solution training.
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One written evidence of each Technical Support Capability: Problem Resolution, Knowledge Management & Eminence, Mentoring & Coaching, Technical Assistance, Technical Acumen, Feedback, and Special Projects.