This badge was issued to Luke Rolfes on 29 Aug 2019.
Expires on 01 Jan 2026
PureConnect: Interaction Center Core Specialist Certification
Issued by
Genesys
The PureConnect: Interaction Center Core Specialist Certification is for individuals working for a premise-based customer responsible for administering and supporting the CIC suite of products. This is a CUSTOMER ONLY certification. This course provides the knowledge and skills necessary to configure and support the Interaction Center product.
Additional DetailsSkills
- ACD
- Assign Permissions
- Auto Attendant Menus And Operations
- CIC System
- CIC Users
- Client Configuration
- Client Templates
- Configure SIP Components
- Configure Third-party SIP Devices
- Database Operations
- Default User
- Email Routing
- Files
- Form Area
- Inbound Call Processing
- Interaction Administrator Interface
- Interaction Attendant Configuration
- Interaction Attendant Menu
- Interaction Attendant User Interface
- Interaction Supervisor® Monitoring And Reporting
- Reports
- Response Management
- Roles
- SIP Traffic
- Skills-Based Routing
- Storage Structure
- Transfers Using Logical Analysis
- Tree Structure
- User Accounts
- User Level
- VoIp Environment
- Workgroups