ITIL 4 ® MANAGING PROFESSIONAL CPD

Issued by AXELOS

ITIL 4 ® MANAGING PROFESSIONAL CPD demonstrates this individual has maintained and improved their skills and abilities in relation to their ITIL® qualification. They have committed to remain current and relevant within the service management industry, and strengthen their knowledge of the structure and core principles of ITIL® practices for service management. The skills gained reflect an application of knowledge in a professional capacity and learning suited to their development needs.

Skills

Business Relationship Management
Incident Management
Information Analysis
Innovation And Business Improvement
Planning And Organisation
Problem Management
Service Delivery
Service Level Management
Service Management Policy And Procedure Design
Stakeholder Management And Communication

Earning Criteria

Complete 5 points out of the required 20 in the practical application of ITIL 4 Strategic Leader knowledge and skills within your professional capacity, either through professional practice or coaching and mentoring.
Complete 15 points out of the required 20 through chosen activities suited to the individual's professional development needs. These activities may fall within training and qualifications, community participation and self-study.

Evidence

BadgeProperties

SchemeName

ITIL 4

ExamLevel

Managing Professional