This badge was issued to Ivaylo Bozhinov on 02 Mar 2020.
- Type Validation
- Level Advanced
- Time Years
- Cost Free
SEED Technical Support Experienced Professional - Power Systems
Issued by
IBM
This badge issued for the achievement of advanced state of capability and experience with the corresponding product. The badge earner is able to take on complex problems, including root cause analysis and performance troubleshooting. In addition they are able to provide assistance and recommendations over most of the components in the client environment.
- Type Validation
- Level Advanced
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Have a component specialist as a mentor and receive his approval
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Pass the Experienced Multi-level assessment: Experienced final Quiz, pre-designed Case Simulation, Guiding SSR Remotely Simulation and Soft Skills Interview
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The Technical Support Professional must prove that he/she constantly develop technical and professional skills as evidenced by a minimum of 1600 hours of self-sufficiently working on cases
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Provide evidence of being a Mentor to at least one person
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Provide evidence for engagement and contribution to activities, or events, that increased your technical eminence
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Meet the predefined Key Performance Indicators (KPI) set by the Power Hardware Organization
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The badge request must be approved by a Component Subject Matter Expert and the functional Manager
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.