IBM Watson Customer Experience Analytics 2017 - Intermediate

Issued by IBM

The badge earner has intermediate knowledge in IBM Watson Customer Experience Analytics. They can use filters and audiences to build journey reports. They can explain the role of IBM Universal Behavior Exchange to send data for journey and mindset reports. They can create behavior analysis reports with breakouts and calculated metrics. The badge earner can create behavior analysis KPI, process, and geo reports and create custom visitor session lists.

Additional Details

Skills

Earning Criteria

Must be an IBM client, IBM Business Partner employee or IBM employee.
Earn: Watson Customer Experience Analytics 2017 - Foundations badge.
Complete course: Using Watson Customer Experience Analytics.
Complete course: Using Behavior Analysis Capability - Watson Customer Experience Analytics.
Complete course: Usability Snapshots in Watson Customer Experience Analytics.
Complete course: Best Practices for Behavior Analysis Capability - Watson Customer Experience Analytics.
Complete course: Universal Behavior Exchange (UBX) Intermediate.
Successful completion of the badge course assessment quizzes with a passing grade of 80% or higher.
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