Managing to Maximize Performance

Issued by Santa Barbara City College

Earners of this certificate have demonstrated coaching and management collaboration techniques and skills to open up additional work and advancement opportunities.

Cost Free

Additional Details

Skills

Building Management
Coaching Methods
Coaching Skills
Collaboration
Collaborative Leadership
Communication Processes
Difficult Conversations
Mentoring
Negotiation
Supervision

Earning Criteria

Coaching Skills | PROW NC021 Apply behavioral change models and coaching techniques to close the gap between actual and desired employee performance and motivation.
The Art of Negotiating and Collaborating | PROW NC036 Participants learn to enhance collaboration skills by building high-trust relationships to create mutually beneficial outcomes. Use reframing, neutralize language, uncover interests, summarize agreement areas and leverage innovative solutions.
Difficult Conversations | PROW NC032 Students develop techniques for difficult conversations based on intentions, optimal outcomes and assumptions. Students craft and deliver scripts customized to the scenario and personality styles involved.