This badge was issued to Ivaylo Bozhinov on 01 Sep 2022.
- Type Validation
- Level Foundational
- Time Years
- Cost Free
LEADS/DNSO Education for Remote Technical Support - SEED Explorer
Issued by
IBM
The Badge Earner demonstrates ability to identify a Sales Lead for Lab Services engagement and is able to record the Lead for follow-up by sales. Badge earner demonstrates ability to apply effective communication skills during the Sales Leads process to ensure a positive client experience.
- Type Validation
- Level Foundational
- Time Years
- Cost Free
Earning Criteria
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Must be an employee of IBM
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Obtain feedback from your functional manager
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Provided certificate of completed SEED Multi-Dimensional Assessment for the Explorer Tier
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The System Services Representative must prove their experience by working with clients in the last 3-6 months.
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.