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Glen Brumbaugh

Annapolis, Maryland

IBM Watson Customer Experience Analytics 2017 - Intermediate
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IBM Watson Customer Experience Analytics 2017 - Intermediate

The badge earner has intermediate knowledge in IBM Watson Customer Experience Analytics.  They can use filters and audiences to build journey reports.  They can explain the role of IBM Universal Behavior Exchange to send data for journey and mindset reports. They can create behavior analysis reports with breakouts and calculated metrics.  The badge earner can create behavior analysis KPI, process, and geo reports and create custom visitor session lists.

Issued By

IBM

Issued To

Glen Brumbaugh

Issued On

02 Apr 2018

Skills

What it takes to earn this badge

  • Must be an IBM client, IBM Business Partner employee or IBM employee.
  • Complete course: Using Watson Customer Experience Analytics.
  • Complete course: Using Behavior Analysis Capability - Watson Customer Experience Analytics.
  • Complete course: Usability Snapshots in Watson Customer Experience Analytics.
  • Complete course: Best Practices for Behavior Analysis Capability - Watson Customer Experience Analytics.
  • Complete course: Universal Behavior Exchange (UBX) Intermediate.
  • Successful completion of the badge course assessment quizzes with a passing grade of 80% or higher.
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