This badge was issued to RAFAEL NASCIMENTO SOUZA MELLO on 15 Feb 2019.
IBM Critical Situation Resolver: Advanced
Issued by
IBM
The badge earner has expert level experience in leading IBM Clients successfully through Critical Situations. The earner is recognized for extraordinary high engagement in solving Critical Situations. The badge earner has proven strong commitment and problem-management abilities under very challenging circumstances. The badge earner is recognized by stakeholders as a focal point providing direction, driving collaboration with cross-functional teams, and enabling very high client satisfaction.
- Time Hours
- Cost Free
Skills
Earning Criteria
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Led a team that resolved two critical situations, each identified as a top priority incident with a significant business impact for IBM and/or our clients.
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Applied extraordinary communication skills, leadership, and a deep focus on client satisfaction to resolve difficult customer situations as described in this badge criteria.
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The primary focal point that: recognizes potential disconnects, address process improvement, ensures client satisfaction, implements program management strategies
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Passed the Program Board Review