Associate Cloud Support Engineer

Issued by Akamai

Cloud Support Engineers are highly strategic and collaborative amongst a wide range of stakeholders. You are the first point of contact for our customers with troubleshooting complex web and networking issues. You will proactively review and mitigate risks while minimizing potential disruption.

Type Experience
Level Foundational

Additional Details

Skills

CDN
CDN Infrastructure
Cloud
Cloud Architecture
DNS
HTTP
HTTPS
ICMP
TCP/IP
Troubleshooting

Earning Criteria

As a Cloud Support Engineer, you will be responsible for: Working independently with the customers to solve technical problems. Acting as a technical account manager to our strategic customers, to proactively analyze and solve technical issues. Working closely with cross-functional teams to coordinate problem resolution.