APMG Accredited Trainer FitSM® Expert and Auditor

Issued by APMG International

This Expert Certificate proves knowledge on the FitSM standard and other frameworks and standards for IT service management (ITSM) and related topic areas including ISO 9000, ISO/IEC 20000, ITIL and COBIT. Trainers can teach the knowledge in the areas of the organisational context of delivering and managing services, leadership and governance, planning and implementing ITSM as well as monitoring, reviewing and improving ITSM.

Skills

Earning Criteria

Badge holders have passed the relevant multiple choice exam at an elevated score
Badge holders have been assessed through interview for their product knowledge by an experienced APMG Assessor.
Badge holders been assessed for their ability to teach through observation by an experienced APMG Assessor.

Standards

APMG Accreditation

APMG Accredited Trainers have been assessed to the international best practice standard ISO 17024. In addition to having passed rigorous product knowledge interviews and training skills assessments, APMG Accredited trainers are continually monitored to provide exemplary course delivery to customers