APMG Accredited Trainer - Problem Analyst Foundation Plus
Badge holders have acquired the skills to teach Problem Analyst Foundation Plus and can show you how to prevent problems and resulting incidents from happening. They can demonstrate proficiency in problem management, identify and explain the purpose, value and positioning of problem management within an IT service management environment. They understand the concept of problem solving techniques, their application to a given scenario and translate the type of involvement into a RACI matrix.
What it takes to earn this badge
Badge holders have been assessed through interview for their product knowledge by an experienced APMG Assessor.
Badge holders been assessed for their ability to teach through observation by an experienced APMG Assessor.
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