ISO/IEC 20000 Foundation
Badge holders have shown an understanding of the fundamental requirements for an SMS and the need for continual improvement and the processes, their objectives and high level requirements. They know the purpose of internal and external audits, their operation and the associated terminology. They are aware of the relationship with best practices, ITIL® , and related standards, ISO 9001 and ISO/IEC 27001.
What it takes to earn this badge
Badge holders have passed a multiple choice exam, scoring a minimum of 26 out of 40 (65%). The exam is a closed-book exam lasting 1 hour.
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