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APMG International

ISO/IEC 20000 Foundation

Badge holders have shown an understanding of the fundamental requirements for an SMS and the need for continual improvement and the processes, their objectives and high level requirements.  They know the purpose of internal and external audits, their operation and the associated terminology.  They are aware of the relationship with best practices, ITIL® , and related standards, ISO 9001 and ISO/IEC 27001.

APMG International
This badge is issued by APMG International

Skills

What it takes to earn this badge

  • Badge holders have passed a multiple choice exam, scoring a minimum of 26 out of 40 (65%). The exam is a closed-book exam lasting 1 hour.
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