ISO/IEC 20000 Practitioner
Badge holders have shown an understanding of how to assist and advise organizations in conforming to the ISO/IEC 20000 standard. In addition they have demonstrated knowledge of technology and tools to support the implementation of the ISO/IEC 20000 standard. Badge holders show an ability to produce and assess a gap analysis supported by an improvement and implementation plan. Other skills demonstrated include: creating and evaluating service management plans, policies and objectives.