Problem Analyst Foundation Plus
Badge holders have demonstrated proficiency in problem management. They can identify and explain the purpose, value and positioning of problem management within an IT service management environment. They understand the concept of problem solving techniques and their application to a given scenarios and can apply the main concepts of root cause analysis and maintenance of known errors and problem records. They can identify people, channels and key activities within the problem management process.
What it takes to earn this badge
Badge holders have attended an accredited Problem Analyst training course
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