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APMG International

Service Desk Institute (SDI®) Service Desk Analyst (SDA)

The badge holder will demonstrate understanding of the roles and responsibilities of a service desk professional. How to develop and employ the essential skills required for a service desk and support analyst. How to summarize and follow service desk processes. How to identify and describe service desk tools and technologies.

APMG International
This badge is issued by APMG International


What it takes to earn this badge