Service Desk Institute (SDI®) Service Desk Analyst (SDA)
The badge holder will demonstrate understanding of the roles and responsibilities of a service desk professional. How to develop and employ the essential skills required for a service desk and support analyst. How to summarize and follow service desk processes. How to identify and describe service desk tools and technologies.
What it takes to earn this badge
Multiple choice exam, 60 questions per paper 39 marks required to pass (out of 60 available) - 65% 60 minutes duration Closed book
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