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APMG International

Service Desk Institute (SDI®) Service Desk Manager (SDM)

The badge holder will demonstrate understanding of how to develop and deliver service desk and support strategies to fully underpin the organization’s business strategy and objectives. How to demonstrate the key leadership and management competencies needed to be a successful Service Desk and Support Manager - to include operational management, organizational change management, human resources, team development, service desk promotion, risk and financial management.

APMG International
This badge is issued by APMG International


What it takes to earn this badge

  • Multiple choice exam  60 questions per paper  39 marks required to pass (out of 60 available) - 65%  60 minutes duration  Closed book.
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