Service Desk Institute (SDI®) Service Desk Manager (SDM)
The badge holder will demonstrate understanding of how to develop and deliver service desk and support strategies to fully underpin the organization’s business strategy and objectives. How to demonstrate the key leadership and management competencies needed to be a successful Service Desk and Support Manager - to include operational management, organizational change management, human resources, team development, service desk promotion, risk and financial management.
What it takes to earn this badge
Multiple choice exam 60 questions per paper 39 marks required to pass (out of 60 available) - 65% 60 minutes duration Closed book.
- View Additional Information ›