Service Level Analyst Foundation Plus
Badge holders have demonstrated understanding of the key concepts of service level management. In addition, they have shown the purpose and value of service level management within different types and sizes of organization is understood. Badge holders know basic concepts of good personal communication and understand how these can contribute to increased effectiveness and efficiency within service level management.
What it takes to earn this badge
Badge holders have passed a complex multiple choice exam, scoring a minimum of 13 out of 20 marks available (65%). The exam is closed-book, 60 minutes in duration.
Badge holders have attended an accredited Service Level Analyst training course
- View Additional Information ›