W. P. Carey Service Blueprinting
Issued by
Arizona State University
In this course, learners apply the method of service blueprinting to improve the customer experience by analyzing all of the internal actions necessary to produce it. Learners identify and recognize moments of truth and pain points and discover how to detect opportunities to improve.
Additional DetailsEarning Criteria
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Execute the skill of service blueprinting for improved service practices
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Identify and recognize the truth and pain points
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Define on-stage, back-stage, and support actions on a blueprint
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Create a blueprint of a service process