Earning Criteria

• "Communication Skills for Leaders" helps employees hone both communication and influencing skills, and helps them to deliver the right message for winning outcomes.
• "Conflict Management" facilitates creating a climate of collaboration. Discussion includes the five conflict management styles, identifying individual styles, and determining which conflict management styles are most effective in various situations.
• "Leading with Emotional Intelligence" introduces the power of Emotional Intelligence (EI) and its effect on employee engagement, motivation, productivity and retention of top talent. Participants have an opportunity to self-reflect, identify their areas of strength, as well as identify opportunities to strengthen their own emotional intelligence. This module includes creation of a plan to further develop their emotional intelligence and utilize it in the workplace.
• "Critical Thinking and Creative Problem Solving" provides hands-on experience using critical thinking skills necessary to breakdown simple and complex problems, inviting thinking outside the individual’s regular patterns to discover innovative solutions allows for the recognition of opportunities for improved performance, profitability, and innovative and entrepreneurial solutions.
• "Building and Strengthening Customer Relationships" includes identifying  internal and external customers, behaviors that demonstrate exceptional customer service, how to provide and receive effective service level feedback, and exploring ways to evaluate and improve customer service at all levels of the organization. This module includes designing an action plan to evaluate and improve individual and unit/team service levels.
• "HR Legal Issues for Managers" provides and overview of the major employment laws and how they impact day-to-day activities. The human resource function and legal issues that impact a manager, supervisor or team leader’s role are practiced utilizing case studies to apply the principles learned.
• "Strategic Planning and Visioning" enables leaders to develop a strategic view of the organization, evaluate how they assist in the achievement of strategic goals and vision attainment, and help them to develop and align their goals and activities to support the organization.
• "Leading High-Performance Teams" explores the basics of team dynamics, the stages of team formation, and utilizing individual strengths to bring out the best in all team members. Participants discover their own leadership style and explore its impact on team performance.