Level 1 Award in Customer Service - 8992-11
Issued by
City & Guilds
This individual has successfully achieved all the requirements for the Level 1 Award in Customer Service (8992-11) by completing the following unit - The Principles of Customer Service.
- Type Certification
- Level Foundational
- Time Hours
- Cost Paid
Earning Criteria
-
This individual has stated how to deliver good customer service
-
This individual has stated different communication methods
-
This individual has stated how to provide good customer service in line with organisational procedures
-
This individual has stated how to effectively deal with customer queries, problems and complaints.
-
This individual has been assessed by an externally set and marked test. The question paper took the form of a series of short answer questions and scenario-based tasks in which it is assumed that the individual is dealing with customer queries and problems.