Reception Supervisor
Issued by
City & Guilds
The holder of this badge has a detailed knowledge and experience in front of house operations in a hotel or in a hospitality establishment with accommodation. As part of their role, this individual is responsible for supervising shifts and providing guest services including guest check-in and check-out.
Additional DetailsSkills
- Accommodation
- Achieving Targets
- Check-in
- Check-out
- Coaching
- Compliance
- Front Of House Service
- Guest Experience
- Guest Service
- Hospitality
- Hotel
- Maximising Sales
- Payment Procedures
- Planning
- Reception Service
- Service Standards
- Setting Goals
- Solving Problems
- Supervisor
- Sustainability
- Technology
- Training
Earning Criteria
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The holder of this badge has met ONE of the following requirements:
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1. Achieved a performance review rating which has been set by their employer and confirmed as meeting the standards of the ‘Reception Supervisor’ badge, part of the City & Guilds Global Hospitality Benchmark
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OR
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2. Successfully completed a training or learning programme, including an industry-based work experience component, which meets the standards of the ‘Reception Supervisor’ badge, part of the City & Guilds Global Hospitality Benchmark
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OR
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3. Prepared and submitted a portfolio of evidence, while completing their day-to-day work, which has been assessed as meeting the standards of the ‘Reception Supervisor’ badge, part of the City & Guilds Global Hospitality Benchmark