Cyara Certified Expert (IVR Performance Testing)
Issued by
Cyara
Earners of the Cyara Certified Expert (IVR Performance Testing) certification have developed the skills required to execute performance (load) testing within the contact center environment. They are proficient in creating strategies to test a contact center platform and then create/execute these test strategies using the Cyara platform. They are able to analyze all results in relation to acceptance criteria assigned to performance tests.
Additional DetailsEarning Criteria
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Successfully completed Cyara IVR Performance Testing Training
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Successfully completed Cyara IVR Performance Testing Certification Assessment