Cyara Certified Guru (Virtual Agent Testing)
Issued by
Cyara
Earners of the Cyara Certified Guru (Virtual Agent Testing) certification have demonstrated via a practical exam, the skills required to perform Virtual Agent testing within the contact center environment. They are proficient in setting up a virtual agent environment within Cyara that can communicate with a vendor contact center platform. They can also emulate agent behaviors when a customer interaction is received, including verification of customer data, and are able to analyse reports.
Earning Criteria
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Successfully completed Virtual Agent Testing Training
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Successfully completed Virtual Agent Testing - Certification Practical Assessment