Cyara Certified Guru (Digital Channels)
Issued by
Cyara
Earners of the Cyara Certified Guru (Digital Channels) certification, specific to Cyara partner technical resources, have developed the skills required to perform Digital Channels testing within a contact center environment using the Cyara Platform. They are proficient in using Cyara to emulate a customer, navigate web pages to reach a chat session and interact with an agent bot or live agent. They can also configure an emulated agent to test and analyze the full CX-AX experience using Cyara.
Earning Criteria
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Successfully completed Cyara Web Emulation Training
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Successfully completed Cyara Web Emulation Practical Certification Assessment