Cyara Certified Guru (DX Voice)
Issued by
Cyara
Earners of the Cyara Certified Guru (DX Voice) certification, specific to Cyara partner technical resources, have developed the skills required to perform Agent Desktop Experience (DX) testing using the Voice channel within a contact center environment using the Cyara Platform. They are proficient in creating and executing Cyara DX test scripts to emulate and analyze agent interactions and workflows on a desktop application.
Skills
Earning Criteria
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Successfully completed Cyara Agent Desktop Training
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Successfully completed Cyara Agent Desktop Training Practical Certification Assessment