- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Introduction to customer service standards and needs
Issued by
eWorks
The earner of this badge has a basic understanding of how to manage ongoing relationships with a customer and contributing to quality customer service standards within an organisation, including: Assisting Customers to Articulate Their Needs, Satisfying Complex Customer Needs, Networks to Ensure Customer Needs Are Addressed, Contributing to Quality Customer Service Standards, Implementing Customer Service Systems.
- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Skills
Earning Criteria
-
Completed the Introduction to Customer Service Standards and Needs skillset training as part of the Victorian Government Working for Victoria e-Learning initiative.
Standards
While this course is non-accredited, it is derived from and linked to the Unit of Competency - BSBCUS402 Address customer needs. More information can be found at https://training.gov.au/Training/Details/BSBCUS402
While this course is non-accredited, it is derived from and linked to the Unit of Competency - BSBCUS403 Implement customer service standards. More information can be found at https://training.gov.au/Training/Details/BSBCUS403