EY Client Centricity Series (2021)
Issued by
EY
Client Centricity means putting client relationships at the heart of our strategy, operations and processes. To provide clients the best solution we must increasingly work as an ecosystem of alliance relationships. The Client Centricity Series will provide you with insight and practical suggestions to create and deliver long term value for your client communities.
Skills
Earning Criteria
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Attend or watch the 4 modules on Client Centricity: 1. Module 1 - Relationships in the Virtual World 2. Module 2 - Conversations on the Unknown 3. Module 3 - Co-creating True Insight 4. Module 4 - Service Line Breakouts These will not be administered through SuccessFactors.
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Over four, two-hour modules, learners will explore the following questions: 1. How do I build and strengthen strategic and resilient relationships in a virtual world? 2. What does it mean to be a superconnector? 3. How do I initiate and shape transformational conversations? 4. What does this mean for me in my Service Line?