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Certified Service Availability Manager

The badge holder demonstrates a complete understanding of their client’s availability needs. Optimizes the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to it’s clients in a cost-effective manner. Proactively identifies cost-effective availability improvements within an availability plan. Analyzes availability challenges and eliminate chronic issues.

This badge is issued by IBM


What it takes to earn this badge

  • Ensured quality delivery of services to an IBM client using their knowledge of their client's availability demands and expectations.
  • Successfully managed costs for their area of responsibility, contributing to the success of the account. Helped the account to reduce cost on high availability of systems
  • Demonstrated leadership, client management and team building skills as they pertain to their availability plan for the clients assigned.
  • Influenced the design of services and components to align with business needs.
  • Collaborated with other account leaders to look for ways to improve service availability through innovation and automation.
  • Successfully ensured new services were designed to deliver the levels of availability required by the business.
  • The Additional Information link below is accessible by IBM employees only.
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